Privacy Policy

Effective date: October 12, 2026

The Brain HVAC respects your privacy. This policy explains how we handle personal information submitted through our website and mobile application.

Information we collect

When you contact us or request HVAC services, we may collect the information you choose to provide, including your name, telephone number, email address, service address, requested service, appointment preferences, and messages or photos you submit. Basic technical and security information may be processed as needed to operate the website and app.

How we use information

We use this information to respond to inquiries, schedule appointments, provide HVAC services, communicate about your requests, maintain necessary service records, and protect the security and reliability of our services. We do not use customer information for unrelated purposes.

Sharing and service providers

We do not sell customer personal information or share it with third parties for their independent marketing. The website and app may rely on technical service providers, such as hosting and form-delivery providers, to process information on our behalf solely to operate the service. We may also disclose information if required by law.

Retention

We keep personal information only as long as reasonably needed to complete requests, deliver services, maintain necessary business records, resolve disputes, and comply with applicable legal obligations. We do not retain information indefinitely without a business or legal reason.

Your choices and requests

You may request access to, correction of, or deletion of your personal information by contacting us using the information below. We will evaluate and respond to requests consistent with applicable law. Some service records may need to be retained where required by law or legitimate business needs.

Security

We take reasonable measures to protect personal information, but no internet transmission or storage system is completely secure.

Children

Our services are intended for people seeking HVAC services and are not directed to children under age 13.

Updates

We may revise this policy as our services change. The updated version and effective date will appear on this page.

Contact

The Brain HVAC
Phone: 404-503-2864
Website: thebrainhvac.com
For privacy requests, contact us by phone or through the contact form on our website.